Shiftmate
Schedule adherence calculator
Calculate adherence rate and target difference from planned and adhered study minutes.
Prepared by:Shiftmate Product and Operations Team · Son kontrol:
Step by step usage
Enter actual period data
Replace the sample values with your own business's data for the same date range and the same unit of measure.
Read the result and assumptions together
The planned working time is compared with the time during which the employee performs the correct activity. Shows vehicle compliance rate, off-plan minutes and target difference. Examine the result not just as a single number but for its sensitivity to change in inputs.
Save the scenario and measure again
Once you make a decision, write down the input and the date. Match the minute definition to your WFM system. Examine patterns rather than single days. Separate system or plan failure from employee behavior.
What does this tool calculate?
Calculate adherence rate and target difference from planned and adhered study minutes.
formula
Schedule adherence = scheduled minutes / scheduled minutes × 100
Calculation method
The planned working time is compared with the time during which the employee performs the correct activity. Shows vehicle compliance rate, off-plan minutes and target difference.
Worked example
Planned: 420 minutes. On schedule: 386 minutes. Target: 92%. Result: Adherence is 91.9%, off-plan time is 34 minutes and goal difference is approximately -0.1 points.
How should the result be interpreted?
Match the minute definition to your WFM system. Examine patterns rather than single days. Separate system or plan error from employee behavior
Common usage mistakes
Automatically counting login time as adherence. Not processing the plan change into the system. Using very short interval results as punitive
Limits of the model
Adherence is not quality or productivity; It only shows time compliance with the planned activity.
Is your data safe?
Calculation and file analysis runs in your browser. The operation files you upload are not sent to a server by this tool.
Relevant official and technical resources
Frequently asked questions
Does high adherence mean high performance?
No. Quality, solution, customer experience and productivity are separate metrics.
Does approved shift change reduce the rate?
If the plan is not updated in the system, it may drop; Use the last valid plan before measuring actual.