Shiftmate
Ways to reduce staff absenteeism and last-minute shift crisis
Practical crisis mitigation flow that the manager can apply in cases of last minute absence, illness and shift vacancy.
The last-minute shift crisis cannot be completely eliminated; But with the right process, the manager can be prevented from turning into phone traffic.
Set up backup pool logic
Knowing who might be a good fit for each role reduces the need to text the entire group during a crisis.
Get the request registered
The message “I can't come” does not automatically change the plan. The request, reason and substitute must be recorded.
Prevent unauthorized exchange
Even if employees find a solution, manager approval is required for branch coverage and overtime control.
Summary
Recording is as important as speed in crisis management; Otherwise, the problem will occur again on the timesheet day.